Shipments and returns
Your pack shipment
Packages are generally dispatched within 2 days after receipt of payment and are shipped via Sendle. Click here for more information.
Back order items are manufactured on-site and on-demand. They are dispatch 5-7 day after receipt of payment.
Shipping fees include handling and packing fees as well as postage costs. Transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
For return information please see our Refund Policy.
Estimated delivery timeframe
The delivery time for international parcels coming from Australia can vary depending on the destination:
- New Zealand: 4-11 business days
- Asia: 10-20 business days
- United States: 10-20 business days
- Canada: 10-20 business days
- United Kingdom: 5-18 business days
- EU: 5-20 business days
- Rest of world: 14-30 business days